Delivery & Returns

NEED SOMETHING DELIVERED?

With our experienced in-house drivers at every branch (we have over 95!) and a central distribution warehouse to back up our growing network, your order will arrive within the next 1 - 2 working days in 90% of locations. If you need your items today, give your nearest store a call to see if they can help.

Have a question? Please see our Frequently Asked Questions.

FREE WHEN YOU SPEND OVER £50

Delivery is free when you spend over £50 with us, it’s usually delivered between 1 - 2 working days too! Restrictions apply, please see below.

Please note that orders placed on a Friday after 4pm will be dispatched on the following Monday and usually delivered between 1 - 2 working days. Orders placed prior to a Bank Holiday will be dispatched the day after the Bank Holiday and usually delivered between 1 - 2 working days.

What if I’m not going to be available?
Depending on which of our couriers is delivering your order, they may leave you a calling card to arrange delivery at a more convenient time.

What if my item develops a fault after 30 days?
Don’t worry, the majority of our items will come with a manufacturer warranty. If your item develops a fault and is outside of our 30 day return window, just get in touch with your local branch or give our Customer Care team a call. We’ll do our best to get the problem sorted quickly and depending on the circumstances offer a repair, replacement, or refund.

Standard UK Delivery Rates - UK Mainland Only

Additional Delivery Rates

Highlands & Islands, Northern Ireland, Isle of Man, Jersey & Guernsey are excluded from our next day service.

SAME DAY DELIVERY? SPEAK WITH YOUR LOCAL BRANCH

Need your goods on site today? Speak with your local store and they’ll do their best to help. If we have the stock available and a driver in the area, you can bet we’ll be able to get the goods to you.

RETURNS

We hope that you never need to return an item to us, however if you do wish to return your goods, we aim to make this process as simple as possible.

We can take items back for up to 30 days after purchase for a full refund, as long as they are unused and in their original packaging. If your item develops a fault within 30 days, we can help with that too. We’ve detailed the steps to take below.

RETURN TO BRANCH - TRADE CUSTOMERS ONLY

This is the quickest way for us to process your return. Simply take your item(s) into your local branch, along with your proof of purchase and our team will process an exchange or refund for you. They’ll check to confirm the items were purchased in the last 30 days and if you would prefer a replacement or refund. All refunds will be issued as a credit to your YESSS Trade Account. The company reserves the right to charge a re-stocking fee.

FOR GOODS PURCHASED ONLINE

With the YESSS 30 day money back guarantee you have the option to return unwanted products. All items must be unused, in saleable condition and in original packaging with all component parts intact and unused. Please contact our Web Team at weborders@yesss.co.uk for a Returns Note Authorisation (RNA). The RNA must be completed before a returns number can be issued.

Returns must be unused, in original packaging and returned to the YESSS Electrical Distribution Centre (see address below) within the 30 day returns window. Carriage cost for returns is at the customer's expense. 

The company reserves the right to make a 20% inspection and re-stocking fee on certain products. 

FAULTY OR DAMAGED GOODS

We have strict quality controls but in the event of a product failure within a 30 day period, goods can be returned using the above 30 day guarantee. Please return all items along with the invoice and your completed RNA with your authorisation number. Over the 30 day period we will either offer to repair the defective goods or send a replacement or equivalent item of the same value.

Please Note: No returns will be accepted without a complete RNA & YESSS Returns Number.

If you have any further questions please contact our Web Team by email, weborders@yesss.co.uk.

Your statutory rights are not affected by these guidelines.

YESSS Electrical Distribution Centre
Returns Department
YESSS House
Foxbridge Way
Normanton
WF6 1TN

Registered in England and Wales – 7650325

Please Note: No returns will be accepted without a YESSS Returns Number.

NON-DELIVERY OR MISSING ITEMS

Any claim for non-delivery or missing items must be reported within 48 hours of delivery by email to weborders@yesss.co.uk. Failure to do so may invalidate any claim.

FREQUENTLY ASKED QUESTIONS

Please see below for all frequently asked questions, and if you can’t find an answer give your local branch a call or speak with our Customer Care team on 01924 227 941 or email enquiries@yesss.co.uk.

I haven’t received a tracking number for my order?
If your items are being delivered by one of our in-house drivers, we won’t be able to provide you with a tracking number unless you request this. If you require a tracking number, please email weborders@yesss.co.uk and we will happily pass this on. 

I placed an order on Sunday and it hasn’t arrived yet?
Orders placed on a Friday after 4pm will be dispatched on the following Monday and usually delivered between 1 - 2 working days. 

My order hasn't arrived or has missing items
Any claims for non-delivery or missing items must be reported in writing within 48 hours of delivery weborders@yesss.co.uk.

My order has arrived damaged?
Returns go through our usual process which can be found above in the returns section. But in short, just bring back your goods to your local branch and they’ll get it sorted (Trade customers only). If you are not a Trade customer, please email weborders@yesss.co.uk for a RNA and instructions on what to do next.

What if I’m not going to be available?
Depending on which of our couriers is delivering your order, they may leave you a calling card to arrange delivery at a more convenient time.

What if my item develops a fault after 30 days?
Don’t worry, the majority of our items will come with a manufacturer warranty. If your item develops a fault and is outside of our 30 day return window, just get in touch with your local branch or give our Customer Care team a call. We’ll do our best to get the problem sorted quickly and depending on the circumstances offer a repair, replacement, or refund.